Return Policy

At Vastramania By Prerna Jain, we take pride in offering high-quality products and exceptional customer service. This Return Policy outlines our guidelines and procedures for returns, exchanges, and store credits to ensure a smooth and satisfactory shopping experience for our valued customers.

1. Returns and Exchanges

We understand that there may be occasions where you wish to return or exchange an item. If you are not completely satisfied with your purchase, please follow our guidelines below:

  • Notify us of any issues with your order within 7 days of receiving it. Contact our customer support team at info@vastramaniabypj.com to initiate the return process.

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The item(s) must be unused, unworn, and in the same condition as when received.
  • The original tags and packaging must be intact and undamaged.
  • The return request must be initiated within 7 days of receiving the order.

3. Return Process

To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at info@vastramaniabypj.com within 7 days of receiving your order.
  • Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
  • Our customer support team will provide you with instructions for returning the item(s) and the return shipping address.
  • Please ensure that the item(s) are securely packaged to prevent damage during transit.

4. Return Shipping and Costs

Customers are responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe and timely return of the item(s). Shipping costs are non-refundable.

5. Store Credit

Once we receive and inspect the returned item(s), we will issue store credit to your Vastramania By Prerna Jain account. Store credit can be used for future purchases on our website.

6. Non-Returnable Items

Certain items are not eligible for return or exchange, including but not limited to:

  • Items that have been used, worn, or damaged.
  • Items without original tags or packaging.
  • Clearance or sale items.

7. Contact Us

If you have any questions, concerns, or requests related to our return policy or procedures, please contact our customer support team at info@vastramaniabypj.com